Shipping policy

Shipping Policy for Food Items

1. Shipping Areas:

  • Domestic Shipping: We currently ship food items within New England.
  • International Shipping: At this time, we do not offer international shipping for food items.

2. Shipping Methods:

  • Standard Shipping: We do not offer Standard Shipping to ensure the quality and safety of our food.
  • Express Shipping: Available for an additional fee, typically takes 1 to 2 business days.
  • Overnight Shipping: Available for an additional fee, ensuring delivery by the next business day.

3. Shipping Costs:

  • Flat Rate Shipping: A flat rate of [$X] applies to all orders.
  • Free Shipping: We do not offer free shipping due to the high packaging costs of frozen food.

4. Packaging:

  • Insulated Packaging: All perishable food items are shipped in insulated packaging with ice packs to ensure they remain fresh during transit.
  • Secure Packaging: Items are securely packaged to prevent damage during shipping.

5. Order Processing Time:

  • Processing Time: Orders are typically processed within 2 business days.
  • Cut-Off Time: Orders placed after 1PM will be processed the next business day.

6. Delivery Time:

  • Estimated Delivery: Delivery times are estimated and may vary based on the shipping method selected and the destination.
  • Tracking Information: Once your order is shipped, you will receive an email with tracking information.

7. Perishable Items:

  • Delivery Confirmation: We recommend that someone be available to receive the package upon delivery to ensure the perishable items are promptly refrigerated.
  • No PO Boxes: We do not ship perishable items to PO Boxes to ensure timely delivery.

8. Shipping Restrictions:

  • Weather Conditions: Shipping may be delayed due to extreme weather conditions to ensure the quality of the food items.
  • Holiday Shipping: During peak holiday seasons, shipping times may be extended. We recommend placing orders early to ensure timely delivery.

9. Returns and Refunds:

  • Non-Returnable Items: Due to the perishable nature of food items, we do not accept returns.
  • Damaged Items: If your order arrives damaged, please contact us within 6 hours with photos of the damaged items for a replacement or refund.
  • Incorrect Items: If you receive the wrong item, please contact us within 6 hours for a replacement or refund.

10. Customer Support:

  • Contact Information: For any questions or concerns regarding your order, please contact our customer support team at anna@janikspierogi.com

11. Special Instructions:

  • Delivery Instructions: If you have any special delivery instructions, please include them in the "Order Notes" section during checkout.